Your agent reads it, changes a line, sends. The wording comes from your own help documents and policy pages, not from the open internet.
Nothing is sent without an agent pressing send.
Upload your guides and link your policy pages. Answers quote them instead of guessing.
Replies are built from the files and pages you provide. When they don't cover the question, it says so rather than inventing an answer.
What the customer wants, what has been done, what is still open. A reassigned ticket takes seconds to pick up instead of minutes.
Short, friendly, formal, ask-for-details, or tones your team writes itself, in the words your customers already recognise.
Set up in the time it takes to answer one ticket by hand. Step-by-step guide →
Add the extension from Zoho Marketplace and approve the connection to your help desk.
Upload a handful of documents, link your policy pages, and write any wording rules your team follows.
The generated reply is waiting in the right panel. Edit it, then add it as a note or send it.
Support conversations are sensitive. Here is exactly what happens to them.
Ticket content and your documents travel to our servers on Google Cloud, and from there to the model each agent chooses: Gemini, Claude or Groq.
Replies and notes are written back to your help desk only when an agent chooses to post them.
Free to install. You bring your own AI key, so there is nothing to subscribe to here.
Find it on Zoho MarketplaceWant to see it work first? Try it with sample material →